Agile & Effective Consulting for Public-Service Institutions
Public-service institutions face tremendous challenges getting initiatives to scale and adapting to change. Pivot was created to help organizations develop a culture of adaptability and resilience as they build to a more impactful future.
With over a decade of experience in public-service leadership, community engagement, and staff development, Pivot aims to help your team learn and grow in challenging times.
Employing Human-Centered Design, Pivot can help you develop the effective policy, clear procedures, and engaging training needed to keep your organization efficient and healthy in an ever-changing landscape.
Services
Organizational Asset Mapping and Needs Assessment
Knowing how to leverage the strengths of your team and your community is an important first step in developing an actionable vision for your organization. Pivot can guide you in identifying your strengths, potential partners to grow your support, and the pain points that are holding you back.
Asset mapping gives leaders a clear view of the tools they have to meet their goals. Pivot will conduct research and with your internal and external stakeholders to give you a clear picture of your reach and your limits. With that information, Pivot will help you develop the foundational documents and policies to set you on a path for growth.
Strategic Planning & Process Development
Every strong organization requires a clear vision and effective, flexible procedures to execute that mission. Pivot specializes in helping groups align their mission with the workflows and standards needed to deliver service to your patrons.
Your organization’s mission is more than a set of goals — it’s an identity your team can rally behind and a promise to the people who need your services. For public-service institutions, nurturing internal and external support for your mission can be the difference between a healthy, active organization, and one that is struggling.
Pivot can help you create a realistic, grounded vision for your organization that will allow it to grow with the enthusiastic support of your staff and users.
Human-Centered Training and Development
Effective training is the cornerstone of every durable, flexible organization — but it can be painfully hard to develop in a workplace saturated with frequent, competing demands on your attention.
Pivot can help you develop engaging training by centering on your internal stakeholders and conducting research into their strengths, areas of growth, and the creative solutions they’ve developed to streamline their own work. Valuing your staff’s innovation, their struggle, and their curiosity is the foundation of effective professional development. Pivot can work with your team to create development opportunities that lift your staff and create a growth-positive environment.
About Pivot
Pivot consulting was founded by Greg Diaz, a library administrator in Chicago with over a decade of experience in community engagement, public service leadership, and human-centered design practices. He created Pivot because he has seen first-hand the challenges that public-serving institutions face when launching new initiatives or adapting to changes in their market. These challenges emerge quickly, making it difficult for organizations to manage daily operations, much less adjusting to unexpected needs.
Pivot is focused on offering services anchored in the real people who work with and rely on public-serving institutions every day. By understanding their strengths, needs, and limits, leaders can create the visionary policies and growth-positive environments needed to adapt to challenges and thrive in the face of adversity.
